Shipping policy
Thank you for shopping with Flex Arena. We are committed to delivering your fitness products safely and as quickly as possible.
Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Once your order has been shipped, you will receive a confirmation email with tracking information, where available.
Shipping Times
Estimated delivery times may vary depending on your location:
- Domestic Orders: 3–7 business days
- International Orders: 7–21 business days
Please note that delivery estimates are not guaranteed and may be affected by customs, weather, holidays, or carrier delays.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery location and selected shipping method. Any available free shipping offers will be displayed during checkout.
Order Tracking
If tracking is available for your shipment, you will receive a tracking number via email after your order has been dispatched.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are the responsibility of the customer.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. Flex Arena is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible. We will work with the shipping carrier to help resolve the issue.
Contact Us
If you have any questions about shipping or your order, please contact us:
Flex Arena
Email: suppoft.flexarena@gmail.com
We aim to respond to all customer inquiries within 24–48 business hours.